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Help/FAQ

I've placed my order and I'm not able to receive the FREE shipping option.

FREE shipping via USPS is only available to the 48 states. If you are trying to ship to HI, AK or Canada then FREE shipping is not available to you at this time.

What credit cards do you accept for payment? 
We accept Visa, MasterCard, American Express and Discover.

Do you accept payment by Paypal? 
Yes we accept Paypal for your added shopping convenience. 

Do you offer discounts on large orders or for events?
Yes, if you have an event you need large quantities of an item or would like to place a large order, please Contact Us for more information.

When will my items arrive?
Orders sent to you are typically processed and shipped within 3-5 business days. Occasionally, an item may be on back-order requiring a few more days to complete processing, but you will be notified if this is the case. 

What is your Return Policy? 100% Satisfaction Guaranteed. (please see our separate return policy on furniture)

Here at Sorting with Style we strive for the best in both are selection of stylish products and our customer service. If you are dissatisfied with your order or in the unlikely event that you have received damaged products, please contact us right away at help@sortingwithstyle.com.

In order to exchange, replace or return damaged items you must notify us via email within 3 days of receiving your order, and you must keep all packaging, boxes, tissue paper, etc. until the matter is resolved. We will make sure to resolve the matter as quickly and efficiently as possible.

We want you to love everything you order from Sorting with Style. However, should you be less than 100% satisfied with any in-stock, non-sale items(excluding bulk orders) we will take back the unused product with no questions asked within 30 days of your order date. If you'd like to exchange your item for something else, simply return the unwanted item and then purchase what you'd like instead from the site.

Your credit card will be credited for the purchase price of the product less the cost of shipping within 7 days from when we receive your return.

Please note, for personalized items and bulk orders (Orders over $300), there are no returns or exchanges. Because our bulk orders require additional handling + product purchases we cannot offer returns or exchanges.

For all other orders please send undamaged/unopened items in the original packaging, along with your packing slip, and reason for return to:

Sorting with Style, Inc.
Returns Department
23679 Calabasas Rd
Suite 893
Calabasas, CA 91302

For your protection, we recommend shipping via insured UPS Ground service, so you have a record of the return. In order to receive a full refund, goods must be returned in perfect condition, so please handle items with care. Sorting with Style is not responsible for shipping costs or lost items associated with returns, exchanges and/or edited orders.  

What is your return policy on Furniture? You must notify us in advance before shipping your item back as different pieces come from our separate locations/warehouses.

If you would like to return your item(s), please contact ushelp@sortingwithstyle.comand provide your order number. For all item returns/order cancellations, you will be subject to a 30% restocking fee (this covers the item's open-box status as well as handing charges for completing your shipment and return). In addition, you are responsible for all shipping fees that have incurred for both the outbound and inbound transits. Freight and shipping fee bills are available once all transits and deliveries have been completed.

Please do not send your product(s) back without first informing Sorting with Style of your intentions to do so. We cannot open a file for your return and issue a refund unless we have been alerted. If a product is received at our warehouse past our 30-day return period, a Sorting with Style store credit less the 30% re-stocking fee and all related shipping fees will be issued.

A refused shipment/delivery with no damage notes on the proof of delivery form constitutes a canceled order. The 30% re-stocking fee and all shipping charges incurred will be deductions taken from your refund.

During free shipping promotional periods, though shipping fees do not apply for you when purchasing, Sorting with Style is still paying the carrier to handle your shipment and deliver your products. These shipping fees reflect a non-refundable service. Shipping fees apply for all these purchases, if being returned.

Please keep the original packaging for items being returned or being claimed to have damages or defects. Sorting with Style is not able to provide additional packaging materials for return shipments, neither in the form of physical packing materials nor in the form of an allowance for purchase of additional packing. Although we recognize significant shipping damage can render packaging unusable, we are sorry to say we also cannot provide replacement packaging or related compensation in this situation.

All replacements and refunds will be processed after the returned item arrives at our warehouse and an inspection is completed.

My Items have still not arrived, what should I do?

Please email us immediately at Help@sortingwithstyle.com

I am trying to check out, but I keep receiving an error message:
We know how frustrating that can be. Sometimes it's as simple as leaving out a digit on your credit card or typing in the wrong address or billing zip code. It may also be the browser you are using so try either Safari, Firefox or Internet Explorer. If you are still having trouble, please email us right away at Help@sortingwithstyle.com.

I don't live in the United States, do you ship internationally?
At the moment we only ship within the United States and Canada, but we are open to expanding in the future.

If you really love our products and you are not in the U.S. or Canada, please email us at: Hi@sortingwithstyle.com 

I am a Designer and I think my items would be perfect for your store.
We LOVE seeing new designers and more importantly adding to our collection of fabulous items in our store. Please do send samples along with a catalog to:

Sorting with Style, Inc.
ATTN: Purchasing Department
23679 Calabasas Rd
Suite 893
Calabasas, CA 91302

For all other inquiries please email: hi@sortingwithstyle.com